Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: How many hours do I get my rental?
A: You get the rental for as long as you need that particular day. Typically delivered between 8-12 and picked up between 6-9pm. We allow our customers to book their rental up until 8pm. Please add $40 for overnight rentals, and add 75% of cost for each additional day.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. Our jumpers will always be clean for your event. If your rental was also rented the day before to another customer, then we will clean and disenfect it on the spot for you. Jumpy House Rentals cleans and disinfects after every rental, every single week!
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50-100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, or Credit Cards through our PayPal shopping cart. If paying by cash, please have exact change as our drivers do not carry cash. Sorry no personal checks.
Q: What if we need to cancel?
A: If you cancel your order more than 7 days prior to your rental date you will receive your refund minus the 3.5% non refundable processing fee charged by the credit card preocessor. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good forever with no expiration date.
Q: Do you require a deposit?
A: We require a 15% credit card deposit for all orders over $125. They are refundable if you cancel your order more than 7 days prior to your rental date, minus 3.5% credit card processing fee charged by the credit card processor. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good fprever with no expiration date. Orders of $120 or less can be paid cash on delivery, or by credit/debit card at checkout.
Q: How big are the jumps?
A: Some of our jumps are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. A standard size is a 13x13. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: firstname.lastname@example.org 916-936-9271